At fxmani.com, we want you to be completely satisfied with your purchase. If you need to cancel your order or request a refund, please review our cancellation and refund policy below.
Cancellation Policy
1.1 Physical Products:
You may cancel your order for physical products at any time before it is shipped. To cancel your order, please contact us at studioshop.in@gmail.com. We will issue a full refund if the order is cancelled before it is shipped.
1.2 Digital and Software Products:
Due to the nature of digital and software products, we do not accept cancellations or provide refunds once the product has been downloaded or accessed.
Refund Policy
2.1 Physical Products:
If you receive a damaged or defective physical product, please contact us at studioshop.in@gmail.com within 7 days of receiving the product. We will provide instructions for returning the product and issue a refund or replacement once we receive the returned product.
2.2 Digital and Software Products:
Due to the nature of digital and software products, we do not provide refunds for these products once they have been downloaded or accessed, except in the following cases:
The product is defective or does not work as advertised.
The product has not been accessed or downloaded by the customer.
If you encounter any issues with a digital or software product, please contact us at studioshop.in@gmail.com within 7 days of purchase. We will work with you to resolve the issue or provide a refund if necessary.
Processing Refunds
Refunds will be processed within 7-10 business days of receipt of the returned product or request for refund. Refunds will be issued in the same form of payment used for the original purchase.
Contact Us
If you have any questions or concerns about our cancellation and refund policy, please contact us at studioshop.in@gmail.com. We are here to assist you in any way possible.